Welcom to our booking solution! We understand how important it is that your booking experience goes smoothly and without problems. Regardless of whether you are planning a trip, ordering a service, or reserving a place at an event, we are here to help you through the entire process. Here we will give you an overview of how you can get the most out of our customer service, and ensure that your booking is a success.
Frequently asked questions about the booking process
Before contacting us, we recommend that you look through our booking FAQ section. Here you will find answers to the most common questions we receive about booking rules, payment methods, cancellation deadlines, changes to orders, and much more. You can often find what you are wondering about quickly and easily here, without having to wait for an answer.
Problems completing a booking?
If you experience technical problems during the booking process, such as error messages, payment problems, or uncertainty about confirmation of the order, our customer service team is ready to help. Contact us via:
- Live chat: Here you can get quick help from one of our advisors, who can help you with everything from technical problems to questions about free times and availability.
- Telephone: Do you prefer to talk to someone? Call our customer service for personal assistance. We will be happy to help you complete the booking over the phone.
- Email: For less urgent enquiries, you can send us an email and we will reply as soon as possible.
Changes and cancellations
We understand that plans can change. We have therefore made it easy for you to change or cancel a booking. Log in to your account, find your order, and follow the simple instructions to make changes. If you have any questions or problems, our team is available to help you with cancellation policies, refunds, or alternative dates.